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SPLUNK ON CALL HOW TO

If you do not automatically see the option to open a support ticket with Splunk On-Call support within the Support Portal, please reach out live chat.However, access to open a ticket does need to be granted in order to see the option to open a ticket with Splunk On-Call support. Splunk On-Call support will not require entitlements to open a support case with Splunk On-Call support.I already have a Splunk Support Portal login but I do not have entitlements, do I need entitlements to open a case with Splunk On-Call support?.Please use the same email to live chat that you used to log into the Support Portal. If you do not automatically see the option to open a support ticket with Splunk On-Call support within the Support Portal, please reach out via live chat in the Splunk On-Call platform.However, access to open a ticket via the Support Portal does need to be granted in order to see the option to open a ticket with Splunk On-Call support. Will these entitlements carry over to Splunk On-Call support cases? I already have a Splunk Support Portal login and have the entitlements to open cases with Splunk Support.If you don’t have access to your On-Call instance, please call our hotline to be routed to On-Call Support. If you do not have an option to open a case in the support portal, please reach out via Live Chat in the Splunk On-Call portal.I created a Splunk Support Portal but I do not have an option to open a case.Fill out the form in the far right corner and make sure to sign up with your company email. To create a Splunk Support Portal account, visit the “ Create Account” link on the log-in page.

How do I create an account for the Splunk Support Portal?.

Fill out the form on the far right under “Create Your Splunk Account”ĬREATING A SUPPORT CASE IN THE SUPPORT PORTAL: Y ou must log in to the Splunk Support Portal to create a Splunk On-Call Support Case.

It’s an easy process, and you can take that action now:

SPLUNK ON CALL HOW TO

HOW TO CREATE A SPLUNK SUPPORT PORTAL LOGIN : When accessing the Splunk Support Portal for the first time, you will need to create a new Splunk login. This path will require you to specify that your question is for the Splunk On-Call product.

Call Center: If you don’t have access to your On-Call instance or the Support Portal, please call our hotline to be routed to On-Call Support.

If this is the first time you’ve accessed the portal, please follow the directions outlined below.

Splunk Support Portal: If you have the correct permissions (an “entitlement”) you may open a Splunk On-Call support case in the Splunk Support Portal: This path requires that you log into the Splunk Support Portal, which is a different login than the Splunk On-Call product login.

A Live Chat with a Technical Support Engineer will also open an On-Call Support case.

This is the fastest, easiest way to reach Splunk On-Call Support.

Live Chat: If you are logged into your Splunk On-Call instance, you have the ability to Live Chat with the Splunk On-Call Support team via our in-product chat feature.

There are three different ways to contact Splunk On-Call (formerly VictorOps) Support: IMPORTANT – How to Contact Splunk On-Call Support